Terms of service

OVERVIEW

This website is operated by DM LLC, which also owns the Voxpell trademark. Throughout the site, the terms “we”, “us”, and “our” refer to DM LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

SECTION 1 – ACCEPTANCE AND MODIFICATIONS

By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any services. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., and certain functionalities are governed by Shopify’s terms and policies.

SECTION 2 – ELIGIBILITY AND ACCOUNT RESPONSIBILITIES

You must be at least the age of majority in your state or province of residence to use this site. If you are under the age of majority, you may use the site only with the involvement and consent of a parent or guardian.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to provide current, complete, and accurate account information and to promptly update your information as needed.

SECTION 3 – VOXPELLGPT AI ASSISTANT SERVICE

3.1 Service Description

VoxpellGPT is an artificial intelligence assistant designed to help you navigate the Voxpell online store, understand product specifications, and provide information about our Terms of Service, Privacy Policy, Manufacturing & Shipping Policy, and Return, Refund & Exchange Policy.

3.2 AI Limitations and Disclaimers

VoxpellGPT uses machine learning and pattern recognition to generate responses based on available data. Please note:

  • Responses may not always be accurate, complete, or up-to-date.
  • VoxpellGPT does not provide professional, legal, or medical advice.
  • Information provided by VoxpellGPT should not be considered an official statement from Voxpell nor DM LLC.
  • Occasionally, VoxpellGPT may generate inconsistent or contradictory responses.

3.3 Critical Information Disclaimer

For critical business decisions, legal matters, or time-sensitive issues, please contact Voxpell Customer Support directly at support@voxpell.com. VoxpellGPT is a supplementary tool and should not replace direct consultation with our team.

3.4 User Responsibilities for AI Interaction

By using VoxpellGPT, you agree to:

  • Use the AI responsibly and not attempt to manipulate or exploit the system.
  • Understand that VoxpellGPT’s responses are generated, not authored by Voxpell staff.
  • Verify important information through official channels when necessary.
  • Report any inappropriate or concerning AI responses to our support team.

SECTION 4 – PRODUCTS AND SERVICES

Our products and services are available exclusively online and may be subject to limited quantities. We reserve the right to limit sales to any person, geographic region, or jurisdiction. All product descriptions and pricing are subject to change without notice.

We do not guarantee that product quality will meet your expectations or that service errors will be corrected. All products and AI services are provided "as is" without warranties of any kind.

SECTION 5 – INTELLECTUAL PROPERTY AND CONTENT

5.1 Our Intellectual Property

All content on this site—including text, graphics, logos, and software—is the property of DM LLC. You may not reproduce, distribute, or create derivative works without our express written permission.

5.2 User-Generated Content

Any content you submit (such as comments, feedback, or suggestions) may be used by Voxpell and DM LLC without restriction, compensation, or attribution. You retain ownership of your submissions but grant us a perpetual, royalty-free license to use such content.

5.3 VoxpellGPT Training Data

The AI assistant’s training data is proprietary to DM LLC. You may not attempt to reverse-engineer, extract, or replicate this data through interaction with VoxpellGPT.

SECTION 6 – PRIVACY AND DATA PROTECTION

Your personal information is handled in accordance with our Privacy Policy. Data collected through VoxpellGPT interactions may be used to improve service quality while maintaining user privacy protections.

SECTION 7 – PAYMENT AND BILLING

We reserve the right to refuse any order and may limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information. Subscription services, if offered, are subject to our Subscription Policy.

SECTION 8 – THIRD-PARTY SERVICES AND INTEGRATIONS

We may provide access to third-party tools and services over which we have no control or input. These are provided "as is" and we are not liable for any third-party content or services.

SECTION 9 – PROHIBITED USES

You are prohibited from using the site or its content for:

  • Any unlawful purpose
  • Violating intellectual property rights
  • Harassment, discrimination, or harmful behavior
  • Submitting false or misleading information
  • Interfering with site security or functionality
  • Attempting to exploit or manipulate VoxpellGPT for unauthorized purposes

SECTION 10 – DISCLAIMERS AND LIMITATION OF LIABILITY

All services and products are provided "as is" and "as available." We disclaim all warranties, express or implied. DM LLC shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including those provided by VoxpellGPT.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless DM LLC and its affiliates from any claims arising from your breach of these Terms, violation of laws, or misuse of our services, including inappropriate reliance on VoxpellGPT responses.

SECTION 12 – TERMINATION

These Terms remain effective unless and until terminated by either you or us. We may terminate your access to the site or services at any time for violation of these Terms. Your obligations and our disclaimers will survive termination.

SECTION 13 – GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of Florida. Any disputes will be resolved in accordance with Florida law and jurisdiction.

SECTION 14 – CONTACT INFORMATION

For questions about these Terms, or for assistance with critical matters that cannot be addressed through VoxpellGPT, please contact us at support@voxpell.com.