Orders with wrong/incomplete delivery addresses are considered undeliverable by all mail couriers. Therefore, if you entered a wrong/incomplete address when making a purchase on our webstore (e.g., wrong street number, wrong street name, omitted apartment number, wrong postal code, etc.), your order will be considered undeliverable.
Since all of our products are made to order and we carry no inventory, undeliverable orders will NOT be returned to our facilities. Instead, they will be held by the courier (e.g., USPS, UPS, FedEx, etc.) at the service center closer to the assumed correct/complete address, where it will be waiting for you to pick it up. To do this, you must go to the courier’s service center and show the tracking number associated with your order.
If you see yourself in this situation, it is important that you pick up you order as soon as possible, since couriers do not retain packages indefinitely. If your order is not picked up within a certain number of days (to be determined solely by the courier), the courier will dispose of the package as it will be deemed “abandoned” by its recipient.