All of our products are made to order. That is why it can take from 7 to 9 business days to get your order ready for shipping. This allows us to apply the highest quality-control standards to every item you purchase from us regarding fabric, cut, seam, and print. That is how we are able to provide only premium garments displaying high-end designs with first-class print. Additionally, since we do not carry inventory, we are able to offer you very competitive prices that you’ll get nowhere else for an equivalent product.

The best way to see the shipping options and rates applicable to you is to create a shopping cart with the products you like, enter your delivery address, and see the shipping options and rates generated by our system.

After your order is manufactured (7 to 9 business days after the date of purchase), it will be shipped out according to the shipping option you selected when completing your order.

At this time, we offer order exchanges or refunds only for defective items showing misprints, damaged fabric, and manufacturing errors at the time of delivery to the customer. Items that happen not to fit the way you expected but show none of the aforementioned defects will not be subject to order exchanges or refunds. This is why we strongly recommend that you check the Size Chart and product specifications displayed in every product page.

To be eligible for a refund or an order exchange, your item must be defective as described above and unused. In order to request an order exchange or a refund, please send us an email at support@voxpell.com offering a detailed explanation of the defects and providing clear digital photos of the same as attachments. We must receive the aforementioned email within ten (10) days of order delivery or within twenty (20) days of purchase, whichever period is the longest, for your request to be processed. After said period, we will not be able to process any requests for order exchanges or refunds.

Once we receive your email containing a detailed explanation of the defects and the digital photos of the defective items, we will send you an email notifying you of the approval or rejection of your claim:

(i) If your request for a refund is approved, a credit will automatically be applied to your credit card or original method of payment. The refund will take a certain number of days to become effective depending on your credit card issuer, bank, and other factors;

(ii) If your request for an order exchange is approved, a new order will be fulfilled and shipped to your address at no cost to you.